Job Description

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Business Systems Analyst:

The Sales Insights and Analytics team at RingCentral is looking for a Business Systems Analyst who will be responsible for working across multiple departments to support business process implementation and redesign initiatives that optimize operations in reviewing Sales Accounts data in the organization. 

• Update Data in Salesforce. This analyst will start primarily conducting ad hoc or batch updates on the accounts in Salesforce that will adhere to the Sales Rules of Engagement within the organization.  Perform ETL process to update data in Salesforce

• Project Management. This role requires project management skills and the ability to cooperate with cross-functional teams. 

• Collaboration and Partnership. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to create requirements in improving.  Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones 

• Review Sales Data. Review existing sales data to ensure integrity and accuracy, and manage data (extract, review, update) using various tools.

• Business Analysis . Perform business process analysis and improvements on current rules/policies to define sales data/accounts and oversee their updates.

• Process Documentatio n. Develop and document process workflows that will improve team efficiency and ensure data accuracy

To succeed in this role, you must have experience in:  

• Translating business rules and processes in an easy to understand visual workflow

• At least 2 years of experience in business process design, and documentation, or similar work experience

• At least 2 years experience as a Systems Analysis or Configuration Analyst

• Intermediate skills in Python, specifically for data analysis and wrangling.

• Working knowledge in SQL and Salesforce, preferred

Desired Qualifications: 

• Experience in handling sales data via Salesforce 

• Communication Skills. Excellent oral and written communication skills including listening and presentation skills

• Critical Thinking and Presentation Skills. Ability to assemble, interpret and apply critical thinking to data to help counsel decisions. 

• Experience in using systems/tools. Hands-on experience with utilizing CRM and business intelligence tools, such as Hadoop, Salesforce and Tableau.

• Microsoft Proficiency Skills. Proficiency with Microsoft Word, Excel, and PowerPoint 

• Salesforce Reporting skills. In depth knowledge of Salesforce reporting

• Shift. Willing to work on a morning shift (6 am - 3 pm MNL)

• Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

_ RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc._

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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