Job Description

Title: Customer Support Representative

Location: Remote

Duration: Full Time

Job Description:

• We are seeking a reliable and customer-focused Remote Customer Support Representative to assist customers by providing timely, accurate, and professional support. The ideal candidate will handle inquiries, resolve issues, and ensure a positive customer experience while working remotely.

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, or ticketing systems
• Resolve customer issues efficiently and professionally
• Provide accurate information about products, services, and policies
• Document customer interactions and maintain detailed records
• Escalate complex issues to the appropriate department when necessary
• Follow company procedures and service standards
• Maintain a high level of customer satisfaction
• Meet performance metrics such as response time, resolution rate, and customer feedback

Required Qualifications:

• High school diploma or equivalent (college degree is a plus)
• Previous customer service or support experience preferred
• Strong verbal and written communication skills
• Ability to work independently in a remote environment
• Excellent problem-solving and time-management skills
• Basic computer skills and familiarity with customer support tools
• Reliable internet connection and a quiet workspace

Preferred Skills:

• Experience with CRM or helpdesk software (e.g., Zendesk, Freshdesk)
• Ability to handle multiple tasks simultaneously
• Strong attention to detail
• Positive attitude and professional demeanor

Work Environment:

• Fully remote position
• Flexible or fixed work schedule depending on business needs
• Ongoing training and support provided

Benefits:

• Competitive salary or hourly rate
• Flexible working hours
• Paid training
• Opportunities for career growth
• Supportive remote team environment

Best regards,

Lavesh Kumar

| Sr. Technical Recruiter

STELLENT IT A Nationally Recognized Minority
Certified Enterprise

Phone: +1 4073580989

Email: lavesh@stellentit.com

Gtalk: lavesh@stellentit.com

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